Frequently Asked Questions
Yes, we provide One-way and Relocation rentals between Auckland, Christchurch, Queenstown, Wellington, Dunedin, Invercargill, Picton, Nelson, Blenheim, Greymouth, Hokitika.
You can request this when Booking, or requesting a Quote.
Yes - in Auckland, Christchurch, Queenstown, Wellington, Dunedin, Invercargill, Picton, Nelson, Blenheim, Greymouth, Hokitika.
Note: In Auckland, pickup and drop-off of is at Auckland Airport between 8.00am and 3.00pm. In Christchurch and Queenstown, pick-up and drop-off is at airport between 8.00am and 4.30pm.(charge applies).
Our vehicles cannot be left in Airport parking lots for client pick-up - this is a rule set by the airport authorities.
Booking Deposits: For Trailers, 8 and 12 Seater vehicles are non-refundable if a booking is cancelled within 14 days of commencement of hire, 17 and 15 Seater Coaches, Booking Deposits are non-refundable if a booking is cancelled within 45 days of commencement of hire.
Cancellation fee of 50% of hire applies for 8 and 12 seaters, cancelled 7 days of commencement of hire, for 15 and 17 seaters within 14 days of commencement of hire.
No-show or Cancellation on day of pick up: Incurs the full hire fee.
All drivers must hold a full ‘Class 1’ drivers licence. If the driver is intending to be paid or rewarded for driving then a ‘PSL’ (Passenger Service Licence) and a ‘P’ (Passenger Endorsement) are required.
Minimum age is 21 years old. Please note Insurance excess for under 25 years of age is $2,500 + GST applies with no option to reduce the insurance excess.
A minimum Rental Period may apply to some rentals and the daily rate could change for a shorter term. Get Quote
There are no refunds provided for early returns once the hire has commenced.
You can call Maugers Rentals on our nationwide toll-free number to have an extension authorised, subject to vehicle availability. For more information, contact us.
Yes, all Maugers Rentals’ minivans/minibuses, coaches and people movers have front and rear air conditioning, for comfortable travelling.
No bond payment is required but we do require you to authorise the use of your credit card in place of a bond. We will store your credit card details in a secure electronic vault.
No, there is no charge for additional drivers: we prefer you to have the option to share the driving.
Maugers Rentals provides a 24/7 nationwide toll free number for Roadside Assistance from our Mercedes Benz Service Network: 0800 320 230 (please note: you must contact Maugers Rentals before initiating any repairs).
Yes, Maugers Rentals vehicles are insured whilst on Interislander ferries.
Maugers Rentals Christchurch branch hires out a range of luggage and cycle trailers. We can try to source trailers for our Auckland and Queenstown branches – contact Maugers Rentals to discuss this.